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How stacke Handles Your Personal Data

This Privacy Policy sets out exactly what personal data stacke collects when you open an account, how we use it, who we share it with, and how long…

Data collected only for account operationNo sale of personal data to third partiesYour right to access, correct, or delete your dataIndia-region data handling practicesContact our privacy team any time
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stacke How stacke Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to exercise any data right — access, correction, deletion, or portability — or if you have a question about how we handle your information, our privacy team is reachable…

Email Privacy Request Send your data-access, correction, or deletion request to our dedicated privacy address. Include your registered account email so we can verify your identity before processing the request.
Live Chat Support Open the chat widget on any stacke page and select the Privacy enquiry category. Our support agents escalate privacy matters to the data team within one business day of receiving your message.
Help Centre Ticket Submit a formal ticket through the Help Centre portal under Account and Privacy. Tickets are tracked with a reference number so you can follow the status of your request through to resolution.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply specific technical and organisational measures across every part of the account lifecycle — from the moment you open your account to the point at which data is deleted.

Data Collection at Account Opening

We collect your name, email address, date of birth, and country of residence when you open an account. We do not collect more than is necessary to verify eligibility and operate your account in line with local law.

Cookie and Tracking Practices

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage non-essential cookies through the cookie banner that appears on your first visit to the site.

Payment Data Handling

Deposit and withdrawal requests via UPI, Paytm, or PhonePe are processed by those payment providers. We store only the reference ID and amount — never your UPI VPA credentials, Paytm wallet PIN, or PhonePe login details.

Account Security Measures

Your account password is stored as a salted hash — we cannot read it. We offer two-factor authentication for account login and send email alerts whenever a new device accesses your account for the first time.

Data Retention Periods

We keep your account data for as long as your account remains active, plus a period required by applicable Indian law after closure. Once the retention period ends, personal data is securely deleted or anonymised so it can no longer be linked to you.

Requesting Changes to Your Data

You can request a copy of your data, ask us to correct inaccuracies, or ask for deletion at any time. Submit your request through the privacy email or Help Centre ticket and we will respond within 30 days.

Common Questions About Your Privacy on stacke

The questions below cover the data and privacy situations our account holders ask about most. If your question is not listed here, use any of the contact paths in the section above — our privacy team handles specific queries directly and will not direct you back to a generic FAQ answer.

We collect your full name, email address, date of birth, country of residence, and the device information your browser provides. We use this data to verify your eligibility under local law and to operate your account correctly.

No. We do not sell your personal data to any third party. We share data only with payment processors such as UPI networks, Paytm, and PhonePe — and only to the extent needed to complete a transaction you have initiated.

Email our privacy team or raise a Help Centre ticket under Account and Privacy. Include the email address linked to your account. We will verify your identity and send a structured data export within 30 days of receiving the request.

Yes, you can request deletion at any time. We will remove your personal data once we have fulfilled any retention obligation required by applicable Indian law. We will confirm the deletion in writing when it is complete.

We receive only the transaction reference ID and amount from UPI, Paytm, and PhonePe. We never store your UPI VPA, wallet PIN, or bank credentials — those remain with the payment provider under their own privacy policy.

We retain account data for the period required by applicable Indian law following account closure. After that mandatory period, your personal data is securely deleted or anonymised so it can no longer identify you.

Contact our privacy team through live chat or the Help Centre ticket system immediately. We will investigate and respond within 48 hours, then follow up with a full resolution within 30 days, depending on what the investigation requires.

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